Complaints are Secret Weapons to Success

Intended Audience: Informatics Pharmacists

In this episode, we discuss how complaints are helpful to informatics pharmacists and how to take advantage and leverage complainers for the overall benefit to pharmacy technologies. We discuss how to handle complaints, what to do when issues aren't fixable, and efficiently tracking complaints.
SuperOffice article referenced in episode can be found here: https://www.superoffice.com/blog/customer-complaints-good-for-business/

Follow us on social media!
Twitter: @pharmacyitme
Email: [email protected]
Follow Tony's personal Twitter account at @tonydaopharmd
For more information on pharmacy informatics, check out some of the following useful links:
ASHP's Section of Pharmacy Informatics and Technology
HIMSS Pharmacy Informatics Community

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What is Pharmacy Informatics?

Intended Audience: Anyone who doesn't know about pharmacy informatics and wants to know more

On this episode, we provide a very, very high level overview of what pharmacy informatics is and what kind of general job duties there are.

Follow us on social media! Twitter: @pharmacyitme Instagram: @pharmacyitme Email: [email protected]

Follow Tony's personal Twitter account at @tonydaopharmd

If you have suggestions for topics or would like to be a guest on the podcast, feel free to reach out to us at the previously listed accounts.

For more information on pharmacy informatics, check out some of the following useful links: ASHP's Section of Pharmacy Informatics and Technology
HIMSS Pharmacy Informatics Community

This podcast is powered by Pinecast.

Episode 1

Intended Audience: All

This episode goes over how the rest of the episodes are structured. The podcast will cover a wide range of possible topics, so each episode is going to be clearly marked what the original intended audience is. Of course, anyone can listen to the episode; the intended audience is to help you with determining if this specific episode would fit your needs.

Follow us on social media! Twitter: @pharmacyitme Instagram: @pharmacyitme Email: [email protected]

Follow Tony's personal Twitter account at @tonydaopharmd

For more information on pharmacy informatics, check out some of the following useful links: ASHP's Section of Pharmacy Informatics and Technology
HIMSS Pharmacy Informatics Community

This podcast is powered by Pinecast.

Episode Notes

Preview episode: Podcast host Tony discusses some background, why this podcast was started, and what you can look forward to in future episodes.

Follow Tony on Twitter at @tonydaopharmd Follow the podcast on Twitter at @pharmacyitme

Suggest topics by direct messaging on Twitter

This podcast is powered by Pinecast.